The terms under which Neon Accounting provides accounting, bookkeeping, payroll and tax compliance services to small and growing businesses in South Africa.
Last updated: 17 September 2026
Neon Accounting ("Neon Accounting", "we", "us" or "our") is a South African accounting practice providing accounting, bookkeeping, payroll, tax compliance and related services to small and growing businesses. These Terms & Conditions govern your use of our website and the general framework under which we provide our services.
Where you have signed a separate engagement letter, quotation, proposal or service agreement with Neon Accounting, that document will take precedence over these Terms & Conditions to the extent of any conflict.
The specific services provided to you depend on the package, quotation, proposal and/or engagement letter agreed between you and Neon Accounting. Our services may include:
Not every service listed above is included for every client. The scope of your particular engagement is determined by your signed agreement with us.
To enable us to provide services effectively, you are responsible for:
We may rely on information supplied by you unless there is an obvious reason to question it.
We will endeavour to meet all applicable SARS and statutory deadlines based on information being supplied by you in sufficient time. We cannot guarantee that a statutory deadline can be met where information is supplied late, incomplete or incorrectly.
Where additional work is caused by late information or urgent requests, that work may fall outside the normal monthly service and may be charged separately.
We are not responsible for errors, penalties, interest, delays or other consequences arising from inaccurate, incomplete, misleading or omitted information supplied by you or your representatives.
Examples of work that may fall outside the agreed monthly scope include:
Additional work may require a separate quotation.
We may use third-party platforms such as Xero, Sage, QuickBooks, Google Workspace, banking platforms, SARS eFiling and other software. We are not responsible for outages, failures, data loss or changes caused by third-party systems outside our reasonable control.
We treat your financial and business information confidentially and will not disclose it except where necessary to provide services, where required by law or regulation, or where authorised by you.
To the fullest extent permitted by South African law, our liability for any claim arising from our services is limited to the fees paid for the specific engagement giving rise to the claim. Nothing in these Terms excludes liability that cannot lawfully be excluded.
Tax advice is based on information and legislation available at the time. Complex matters may require specialist legal or tax advice, which we may recommend you obtain.
Reports, templates, workpapers, systems, processes and proprietary materials created by Neon Accounting remain our property. You retain ownership of your financial information and data.
Either party may terminate services in accordance with the notice period set out in the applicable engagement letter or service agreement. Outstanding fees remain payable after termination.
Upon termination, we will make reasonable arrangements for the handover of your records and information. Retention periods are determined by applicable legal and professional requirements.
We may update these Terms from time to time. Where there is a conflict, your signed engagement agreement takes precedence.
These Terms are governed by the laws of the Republic of South Africa.
If you have any questions about these Terms & Conditions, please contact us:
Neon Accounting
Unit 1, Camp Orchards Manor House, Hillcrest, Durban, 3610
info@neonaccounting.com
083 354 8464
Neon AccountingAccounting Accelerated.
Unit 1, Camp Orchards Manor House, Hillcrest, Durban, 3610