Privacy Policy

As an accounting practice, we handle highly confidential financial and business information. The types of information we may collect include:

• Name and contact details
• Company information
• ID or company registration information where required
• Tax and SARS information
• VAT information
• Payroll information, including employee information supplied for payroll
• Accounting records and bank information
• Invoices and supporting documents
• Information provided through forms, email, WhatsApp or our platform
• Website usage information where applicable

We only collect information that is necessary to provide our services or to meet our legal and regulatory obligations.

We may use your information to:

• Provide accounting and tax services
• Prepare financial information
• Complete statutory submissions
• Communicate with clients
• Manage accounts and billing
• Provide support
• Meet legal and regulatory obligations
• Maintain appropriate records
• Improve services and systems

We process personal information in accordance with the Protection of Personal Information Act (POPIA) and the principles of lawful processing. We aim to process information lawfully, fairly and transparently, and to collect only what is necessary for the purposes described in this policy.

Where required, we obtain consent for the processing of personal information. You may withdraw consent at any time, subject to legal and contractual obligations.

We may share information where reasonably necessary with:

• SARS and relevant government or statutory authorities
• Payroll providers
• Accounting software providers
• IT and service providers
• Professional advisers
• Other third parties where authorised or legally required

We do not sell your personal information.

We maintain reasonable administrative, technical and organisational safeguards to protect your information. However, no system or transmission is completely risk-free, and we cannot guarantee absolute security.

We retain information for as long as reasonably necessary to provide services, comply with legal, accounting and tax obligations, resolve disputes and maintain appropriate records. Retention periods are guided by applicable South African legal and professional requirements.

Under POPIA, you have rights relating to:

• Accessing your personal information
• Correcting inaccurate information
• Updating your information
• Objecting to processing where applicable
• Laying a complaint with the Information Regulator

To exercise any of these rights, please contact us using the details at the bottom of this page.

Our website may use basic cookies and analytics to understand how visitors use the site and to improve the user experience. You can control cookies through your browser settings. We do not use your personal information for targeted advertising.

If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact us:

Neon Accounting
Unit 1, Camp Orchards Manor House, Hillcrest, Durban, 3610
info@neonaccounting.com
083 354 8464

Privacy Officer: [Privacy Officer — name and contact to be confirmed]