Refund & Cancellation Policy

Monthly accounting and service fees relate to an agreed recurring service. Cancellation does not automatically reverse work already performed or fees already incurred for that work.

Cancellation of services is governed by the applicable engagement letter or service agreement where one exists. The notice period and any cancellation arrangements will be dealt with in accordance with that agreement and applicable South African law.

Where no specific notice period has been agreed, cancellation arrangements will be handled in accordance with applicable law and on a fair and reasonable basis.

Fees relating to services already performed or commenced — including statutory submissions, bookkeeping, reconciliations, payroll processing and other completed or started work — are generally not refundable merely because the client subsequently cancels.

This is subject to applicable consumer protection and other legal requirements.

Genuine account credits or overpayments may be refunded or applied against outstanding amounts, subject to verification and any applicable obligations. We will discuss the most appropriate option with you.

Where services have been prepaid, refunds or credits for unused portions are handled subject to the specific agreement and applicable law. Work already commenced or completed is generally not refundable.

Amounts paid directly to SARS or other government bodies (including taxes, penalties, interest and statutory fees) are not Neon Accounting service fees and are not refundable by Neon Accounting. Any queries relating to such payments should be directed to the relevant authority.

If you are experiencing any issue with our services, we encourage you to raise your concerns with us before cancelling so that we have the opportunity to address them. Please contact us using the details at the bottom of this page.

To submit a refund request, please contact us with the following information:

• Your name and company name
• The invoice or transaction reference
• The amount in question
• The reason for the request

We will review each request on its merits and respond in a reasonable timeframe.

If you have any questions about this Refund & Cancellation Policy, please contact us:

Neon Accounting
Unit 1, Camp Orchards Manor House, Hillcrest, Durban, 3610
info@neonaccounting.com
083 354 8464